Wednesday, November 05, 2008
Let me start by saying that I don't usually use this blog to rant. Now get ready. Here's my friendly advice for the day: NEVER CUSTOM ORDER ANYTHING from Lowe's Home Improvement. Here is what my kitchen looks like. See a problem?
Here's the basic breakdown errors:
Cabinets ordered mid-September, we were told it would be 2 weeks to get them in, then a few days to get the contractor out to install.
The order was lost, add 2 weeks.
The contractor never calls, add 2 weeks.
Finally they come to install LAST WEEK (8 weeks later than promised), and the imbecil who placed the order didn't order the right size for the bar.
Last week they said they would be in no later than this Friday.
Yesterday we get a call that says that it's been pre-ordered and should be in NEXT Wednesday. WTF, man! No mention of, oh, we're sorry, we know we told you Friday. And what the HELL does "Pre-Order" mean? That it's going to be ANOTHER 8 or 9 weeks before we actually get them?
This is totally unacceptable, and unprofessional behavior. I'm so glad we got the cabinets at IKEA ourselves, because clearly Lowe's is completely incompetent in dealing with their customers in any way.
They've never seemed suprised or sorry that things have gone so badly. It's a complete outrage how much money we're paying them for disrespect and terrible service.
How's that for not ranting. Yeah.